Studio Policies & Procedures
Our dance season runs from Sept 14, 2020 until June 6, 2021. WDC policies and Dance Safe Protocols have been updated for the 2020/2021 season. Please take the time to read through carefully before registering. By registering with Whitby Dance Company Ltd. (whether online or in person), you have acknowledged and accepted understanding of Whitby Dance Company’s policies as outlined in this document below.
Due to COVID -19 our classes will look a little different from last season due to social distancing and other government regulations.
Health and Safety
The studio floors will be marked with personal dancer squares to make social distancing clear and easy for our students. We will be increasing our daily cleaning procedures, the studio will be equipped with hand sanitizer in each studio, the office and waiting areas. We have purchased two state of the art sanitizing fog sprayers that will be used before and after each class to provide a clean virus free environment. As safety is our top priority, the fog sprayers use a government approved all-natural Antibacterial/Antimicrobial solution which is eco-friendly, 100% organic, biodegradable and non toxic.
The studio waiting area will have limited access (for drop off and pick up only) With our new studio/waiting area social distancing protocols and for the safety of all patrons entering the medical building, only dancers will be permitted into the waiting area/studio during class time. Parent/guardian will be asked to leave the building after drop off and arrive back at their scheduled ending time. Please note as we need to fully sanitize the space in between classes we strongly advise that you arrive on time for pickup.
Social distancing measures will be put in place throughout the building including within the classes. The studios will be equipped with signage and there will be staff to guide you in our new protocols.
We are not charging a cleaning fee, however are taking donations. Thank you for your understanding with the fluidity of this policy.
Due to the new environment that we are under, no one will be allowed in the studio if presenting with any sort of illness. Dancers must stay home if they are sick, or if anyone in the household is sick, for the health and safety of our community.
Any student coming to dance with any illness will be sent home.
Mandated Studio Closure
In the event of imposed government restrictions, classes will be maintained via a virtual platform and fee structures will remain in place.
Studio Waiver And Photo Release
We will do our best to ensure the safety of the dancers and their guardians. Due to the physical nature of dance, Whitby Dance Company Ltd. and all of its employees, contractors and sub-contractors will not be held responsible for any claims, damages and expenses in respect to injury or damage to a child/persons or property however caused which may result from participation in dance class or any performances and event. Studio waiver must be signed before classes begin.
By signing the waiver, it includes the Photo and Video Release which means you give permission for Whitby Dance Company Ltd. to use your child’s photograph and video that has been taken by Whitby Dance Company Ltd. employees, contractors and subcontractors for its use in advertising and promotion.
For class registration it is highly recommended to sign up for our automatic payment plan (Visa or MasterCard credit) will be accepted. Regular cash and cheque payments will be accepted once regulations are lifted. Two payment options available:
One Installment: Full tuition is paid at time of registration in one installment.
Five Installments: Full tuition amount divided into 5 equal installments, is due at time of registration, November 1st, January 1st, March 1st and May 1st.
A $25/Student or $40/Family non-refundable registration fee is required upon registration.
We require a credit card to be put on file in your account. A late fee of $10 will be added onto your balance by the 7th of the month. If no payment is made by the 10th of the month, your credit account will be charged your account balance which would include any fees. A $20 fee will be charged for any returned cheques. If over the course of the season two cheques are returned then the remaining balance must be paid in full by visa, cash or certified cheque to keep enrolment.
Full payment, siblings and multi-class discounts available.
Late Start Policy
Students who enrol after the start date of a term will pay the full instalment but will be given the opportunity for make-up classes to equal the number of classes missed in the session. We do not pro-rate for missed classes due to late registration. In the case where there are fewer than half of the number classes remaining in the instalment term, a drop-in fee will charged per class at the current drop-in rate.
Withdrawal / Refund Policy
All withdrawals must be submitted via email to email@example.com. This email will determine the official withdrawal date. 30 days written notice will be required when a student is withdrawing from a class and can only be done so prior to October 15th 2020, otherwise parent/guardian will be responsible for the remainder of the years tuition. Registration fee ($25/Student or $45/Family) and costume deposit will not be refunded.
In Studio Camp & Summer Evening Class Refund Policy
Full tuition is due upon registration – If you decide to cancel your enrollment before April 24th, you will receive a refund minus a $50.00 cancellation fee. If you decide to cancel camp enrollment between April 25th and June 30th you will receive a refund of 50%. Any cancellations after July 1st will not receive a refund. Money will be refunded in full if your session doesn’t run. No refunds or credits will be given for partially missed camp days. *If mandated to close again by the government during July/August a full refund will be given for summer registrations*
Withdrawal Due To Injury
Refunds/credits will be decided on a case-by-case basis. General guidelines: If a dancer has a serious injury (e.g. broken foot) which prevents them from continuing for the rest of the year, a refund will be granted from the day we are notified. If a lesser injury occurs (e.g. sprained wrist) no refunds will be granted as we encourage the dancer to attend and observe until the injury is healed. Even when a dancer can not fully participate, it is recommended they continue to attend and observe if they intend to start again after healed so that they are able to pick up more easily.
No refunds are given for student absences. An email is required to be sent at least 24 hours in advance to firstname.lastname@example.org if the student will be absent for a dance class or private class in order to receive a make-up lesson.
We reserve the right to cancel a class due to low enrolment. You will be given a full refund or option to transfer into another class for any cancelled classes due to this reason.
On occasion, classes may be cancelled due to poor weather conditions or circumstances beyond our control (e.g. extended power outage). We will do our best to contact you in advance, but if you are in doubt, please call the studio or check our social media pages. A message on our voicemail will let you know if classes are cancelled. We are unable to offer refunds or make up classes for the ones cancelled due to circumstances we can not control.
A non-refundable costume deposit of $50.00 per costume is required for recreational students at time of registration. *UPDATED* Remaining costume balance will be due January 1st, 2021. (Approx. $85 per costume/$135 for combo class)
Should we receive notice prior to January 1st, 2021 that we are unable to have a recital performance, costume deposits will be credited to your next payment and final costume payment will not be charged.
Year End Recital
As Government regulations are released we will provide more details on what our year end performance will entail.
Newsletters And Studio Announcements
All newsletters and information sheets will be sent monthly via email. Please make sure that email@example.com is on your safe list so the newsletters don’t go to your junk mail folder. It is important that you read these messages as they contain vital information regarding the studio. If you do not hear from us, please verify that we have the correct email address on file.
Student Code Of Conduct
The Whitby Dance Company Student Code of Conduct outlines our expectations for Etiquette, Cellphones and Technology, Respect for Others and Bullying, Discrimination and Exclusion. The goal of the WDC Student Code of Conduct is to help students, teachers and families create an environment that is supportive, encouraging and promotes growth and learning. Teachers will go over the Student Code of Conduct during the first week of classes. If dancers choose to not follow the Student Code of Conduct, they may be asked to leave the studio.
Students are expected to maintain integrity when posting online. Whitby Dance Company Ltd. has a Zero Tolerance Policy for bullying of any sorts and that includes online. Any students who slander any other students or the studio either online or in person will be dismissed immediately.
When using Social Media we ask you to adhere to our confidentiality policies at all times (no identifying information should be given). No choreography, class content or instruction of any form should be posted on social media or online without the prior approval of the instructor and management of WDC.
We thank you for your cooperation in adhering to theses policies. We look forward to another great year!